hi38 Terms & Conditions

1 Definitions & Applicability

These terms and conditions ("Terms") govern the use of the hi38 platform and all services provided on it. The words and phrases listed below shall be understood in the way they are defined in this document:

• "Platform" refers to hi38's website, mobile version, and all associated digital assets.
• "User" or "Member" refers to anyone who has created an account on hi38 or is using the services.
• "Services" refers to sports betting, casino gaming, live casino, slots, fishing games, and other related entertainment services.
• "Account Balance" refers to the total of the real money and bonus money held in a member's account.

These Terms take effect from the moment you access or use the platform. hi38 reserves the right to amend, modify, or update these Terms at any time. Continued use of the platform after any changes will be considered acceptance of the updated Terms.

2 Account Registration

To use services on hi38, opening a valid personal account is required. The following rules must be followed when registering an account:

2.1 Single Account Policy

Each person may open only one account. If multiple accounts are found under the same person's name, all accounts will be suspended immediately and any earned bonuses will be cancelled.

2.2 Accuracy of Information

All information provided at registration (name, contact number, identity document details) must be completely true and accurate. If false or misleading information is provided, hi38 reserves the right to cancel the account and seize the balance.

2.3 Account Security

It is your sole responsibility to keep your account login details (username and password) completely confidential. You must not allow any third party to use your account. If you suspect unauthorized access, contact the hi38 support team immediately.

3 Age Limit & Eligibility

The following eligibility requirements must be met to use hi38's services:

• You must be 21 years of age or older. These services are only available to those aged 21 and above.
• You must have the legal right to access online gaming under the laws of the country or region from which you are accessing the platform.
• At the time of account registration and use of services, you must be of sound mind and acting of your own free will.
• hi38 may request documentary proof at any time to verify your age and identity. Withdrawal access may be restricted until verification is complete.

4 Deposits & Withdrawals

Transparency and security are ensured for all financial transactions on hi38. All transactions are protected by SSL encryption.

4.1 Deposit

• Minimum deposit amount: ৳100 (per method).
• Accepted payment methods: bKash, Nagad, Rocket, Upay.
• Deposits are generally reflected in your account instantly. If there is a delay due to technical reasons, please contact the support team.
• Deposits must be made from a payment account registered in your own name. Third-party payments are not accepted.

4.2 Withdrawal

• Minimum withdrawal amount: ৳500.
• Withdrawal timeframe: processing is generally completed within 10 to 45 minutes.
• Withdrawals can only be made to the payment account from which the deposit was made.
• Winnings earned from bonuses must meet the wagering requirements before withdrawal (see Section 5 for details).
• hi38 reserves the right to hold withdrawals pending verification in cases of fraud or suspicious activity.

5 Bonuses & Promotions

hi38 offers various bonuses and promotional offers for new and existing members. Please read the terms below carefully before claiming these benefits:

5.1 Welcome Bonus

• 200% bonus on the first deposit, up to a maximum of ৳20,000.
• Example: Deposit ৳1,000 and receive a ৳2,000 bonus, giving a total balance of ৳3,000.
• Larger amount example: Deposit ৳22,000 and receive the maximum bonus of ৳20,000, giving a total balance of ৳42,000.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 10 times (10x) the bonus amount. Wagering is calculated on the bonus amount only, not on the original deposit.

Example: If you receive a ৳2,000 bonus, you must place a total of ৳20,000 in bets before withdrawing winnings from the bonus (৳2,000 × 10 = ৳20,000).

5.3 General Bonus Policy

• A member may benefit from a promotion only once.
• If the wagering requirements are not met within the specified time limit after receiving a bonus, the bonus may be cancelled.
• hi38 reserves the right to modify the terms of the bonus program or cancel bonuses.
• Transferring bonus funds to another account or collecting bonuses through multiple accounts is strictly prohibited.

6 Gaming Rules

All games available on the hi38 platform are operated according to defined rules and conditions. The following rules must be followed when gaming:

• Each game has its own rules, which are described in the game's interface. It is advisable to read them before you start playing.
• Results caused by a technical error in the gaming software may be considered void, and hi38 may decide to refund the stake for that bet.
• In sports betting, the outcome of a bet is determined based on the official result of the relevant match.
• If a connection is lost during a live game, the bet will be settled depending on the state of the game at that point. In such cases, hi38's decision will be considered final.
• hi38 uses advanced technology to ensure fair play. Using any automated bots or artificial software to play games is prohibited.

7 Prohibited Activities

The following activities are strictly prohibited on the hi38 platform, and if such activity is proven, the account will be permanently closed:

• Fraud, deception, or attempting to gain an advantage through illegal means.
• Using another person's identity, payment details, or account.
• Exploiting vulnerabilities or bugs in the gaming system to gain an unfair advantage.
• Attempting to claim bonus benefits repeatedly through multiple accounts.
• Collusion — multiple players working together with the intent to harm other players.
• Using the platform for money laundering or any other illegal financial activity.
• Attempting to gain unauthorized access to hi38's servers or network.

8 Account Suspension

hi38 reserves the right to temporarily or permanently close an account without prior notice in the following circumstances:

• Violation of any clause of these Terms.
• If verification of a member's identity or age is not completed.
• If there is suspicion of suspicious financial transactions or fraudulent activity.
• If the member themselves requests self-exclusion for responsible gambling.
• If compliance with a court order or direction from a competent authority is required.

hi38 will make every effort to return a member's valid balance (excluding bonuses) before the account is closed, though this may be delayed while an investigation is ongoing.

9 Limitation of Liability

hi38 always strives to provide the best service as a safe and reliable platform. However, hi38 will bear no liability for the following:

• Loss caused by internet disconnection, power failure, or device malfunction.
• Financial loss caused by a member's own negligence, sharing login details with others, or falling victim to a phishing attack.
• Loss caused by issues with the software of third-party game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt, etc.).
• Temporary service disruption due to unexpected technical problems or server downtime.

hi38's maximum financial liability to any single member shall not exceed the total amount deposited by that member in the 30 days preceding the event giving rise to the claim.

10 Privacy

hi38 treats the protection of users' personal information as its highest priority. By using our services, you agree to our privacy policy. The key points are as follows:

• Your personal information is used only for the purpose of providing and improving services.
• Information is not disclosed to third parties, except where required by legal obligation.
• All data is protected by SSL encryption.

For more details, please see our Privacy Policy page.

11 Responsible Gambling

hi38 always encourages responsible gaming. We believe gaming is an enjoyable form of entertainment — but it can cause problems if it goes out of control.

• Take advantage of the option to set deposit limits, loss limits, or session time limits for yourself.
• If you feel gaming is becoming an addiction, contact our support team for temporary or permanent self-exclusion.
• This platform is for users aged 21 and above only.

For detailed guidelines on responsible gaming, visit our Responsible Gaming page.

12 Terms & Conditions Changes

hi38 reserves the right to amend these terms and conditions, in part or in full, at any time. If changes are made, they will be clearly announced on the platform and the "Last Updated" date at the top of the page will be updated.

If you continue to use the platform after the updated terms and conditions are published, you will be considered to have accepted the new terms. If you disagree with the new terms, you may request to close your account.

13 Contact

If you have any questions or complaints regarding these terms and conditions, please contact the hi38 support team:

• Email: [email protected]
• Live Chat: Available 24/7 — support is available in both Bengali and English.

Our support team is always ready to resolve any issue you may have.