hi38 FAQ — Simple Answers to All
Your Questions in One Place

Decimal odds are a number that shows how many times your total return will be multiplied. For example, odds of 2.50 mean that for every ৳100 bet, your total return will be ৳250 (profit ৳150). The higher the number, the less likely the market considers the outcome — but the reward is also higher if you win. hi38 displays odds clearly on every match market, so you can easily calculate before placing a bet.

Yes, live in-play betting is fully active on hi38. You can bet on various markets in real time even after the match has started — such as how many runs will be scored in the next over or who will take the next wicket. Odds update after every ball, so you have the opportunity to make decisions based on how the match is unfolding. On mobile too, you can enjoy live betting with the same ease.

In an accumulator bet, you select multiple events together and the odds of each are multiplied by one another to form the total odds. For example — think of an illustrative scenario involving three separate matches between national teams such as Bangladesh vs India. If all selections are correct, the return is much higher, but if even one is wrong, the entire bet is lost. So make your selections with a clear understanding of the risk.

hi38 offers a wide range of markets for matches in major international tournaments including BPL, T20 World Cup, and IPL. Markets such as match winner, top batter, top bowler, total runs, and time of first wicket fall are available. Market availability may vary depending on the tournament and match.

The minimum deposit at hi38 is just ৳100 and this is the same across all payment methods. bKash, Nagad, Rocket, or Upay — you can easily deposit via any of these and start cricket betting. So even without a large budget, you have the opportunity to play.

To withdraw bonus funds, you must first meet the wagering requirements. For hi38's welcome bonus, you need to place bets totalling 10 times the bonus amount. For example: if you receive a ৳2,000 bonus, you can withdraw the winnings earned from the bonus after completing a total of ৳20,000 in bets. Your deposited funds can be withdrawn at any time.

Yes, withdrawals on hi38 are available seven days a week, twenty-four hours a day. Night or holiday — it makes no difference. Withdrawal requests typically take 10–45 minutes to process. If your account is verified, the process goes more smoothly.

For security, hi38 always recommends that you withdraw to a mobile wallet registered in your own name — bKash, Nagad, Rocket, or Upay. When the account name and wallet name match, verification is faster and funds remain secure. Withdrawals to a wallet registered in someone else's name may not be approved.

The minimum withdrawal limit on hi38 is ৳500. Amounts below this cannot be withdrawn. So only submit a withdrawal request once your account balance has reached at least ৳500. bKash, Nagad, Rocket, and Upay — this rule applies equally across all methods.

A withdrawal request typically takes 10 to 45 minutes to be approved. If your account is verified and you have provided the correct wallet number, the process is faster. If there is a delay for any reason, contact us directly via live chat.

In hi38's VIP program, cashback is calculated based on your total net loss for the week according to your tier. If you have a net loss on your account at the end of the week, a fixed percentage of that amount is added to your account as cashback. Cashback is generally paid out at the start of the following week.

hi38 has five VIP tiers in total, each with a different weekly cashback rate:

Bronze — up to 0.2% weekly cashback
Silver — up to 0.4% weekly cashback
Gold — up to 0.6% weekly cashback
Platinum — up to 0.8% weekly cashback
Diamond — up to 1.0% weekly cashback

Your VIP tier improves as your activity grows through regular play. hi38's system considers your consistency and overall gaming history when changing your tier. The more active a player is, the greater their chance of reaching a higher tier. For detailed information about tiers, ask via live support.

Players at higher VIP tiers can receive not only more cashback, but also special promotions, priority customer support, and a dedicated account manager service. Exclusive offers and personalised service are also available for Diamond tier members. The benefits become richer as your tier increases.

No, there is no separate registration required. Once you create an account at hi38 and start playing, you will automatically be added to the Bronze tier. If you remain regularly active, you will have the opportunity to move up to the next tier. The entire process is fully automatic.

There are some warning signs you should pay attention to: placing more bets to recover lost money, playing beyond your budget, spending time meant for family or work on gaming, and feeling restless when not playing. If you notice these kinds of signs, take a break and seek professional help if needed.

hi38 is only for those 21 years of age or older. No one under 21 may open an account or make a deposit. If a request regarding age verification is received, please submit the required identification documents. hi38 strictly enforces this rule to protect minors.

If you want to activate a cooling-off (temporary break) or self-exclusion (suspending your account for a set period) at hi38, please contact us directly via live chat or at [email protected]. Our team will process your request promptly. Keeping yourself protected is the most important thing.

Yes, there is an option to set deposit limits to keep your spending in check. To set daily, weekly, or monthly limits, let our support team know via live chat. Once a limit is in place, you will not be able to deposit beyond the specified amount, which helps ensure responsible gaming.

If you think a family member has a problem with gambling addiction, first have an open conversation with them. If needed, let the hi38 support team know — we will help suspend or restrict the account. You can also reach out to a professional mental health counsellor or a local support organisation.