hi38's Privacy Policy
Your personal information is of the highest importance to us. This policy explains how your information is collected, used, and kept safe.
This privacy policy has been recently updated. Please read the full policy carefully before using the hi38 platform.
1. Introduction & Scope
hi38 is a trusted online casino and sports betting platform serving users in Bangladesh. This privacy policy ("Policy") applies to the hi38 website, mobile version, and all related digital services.
By creating an account on the hi38 platform or continuing to use it, you are considered to have agreed to all the terms of this policy. We respect your privacy and are committed to ensuring the security of your personal information.
The data collection and processing methods described in this policy may change at any time. We will notify you appropriately of any significant changes. We recommend checking this page regularly to stay informed about the latest policy.
2. What Information We Collect
hi38 collects and processes various types of information to operate its services properly. Below is a detailed description of the types of information collected.
2.1 Information You Provide Directly
Information you voluntarily provide during account registration and use of services includes:
- Full name and date of birth (for age verification)
- Valid email address
- Mobile number (for bKash, Nagad, Rocket, or Upay verification)
- Password and security-related information
- National ID card or passport details (as part of the identity verification process)
- Transaction-related information, such as deposit amounts and withdrawal requests
- Information provided when contacting customer support
2.2 Automatically Collected Information
When you use the hi38 platform, the following information may be collected automatically:
- IP address and general geographic location information
- Device type, operating system, and browser information
- Visit time, duration, and page visit patterns on the platform
- Information collected through cookies and similar tracking technologies
- Transaction logs and gaming history
2.3 Information Received from Third Parties
For the purpose of identity verification and fraud prevention, hi38 may collect certain information from trusted third-party service providers. This information is used solely for regulatory compliance and security purposes.
3. How Your Information Is Used
hi38 uses the information collected for specific and legitimate purposes. We do not misuse your information in any way.
3.1 Service Operation & Improvement
- Creating, verifying, and managing accounts
- Processing deposits and completing withdrawals (via bKash, Nagad, Rocket, Upay)
- Managing bonuses, promotions, and VIP rewards
- Analyzing user experience to improve platform performance
- Identifying and resolving technical issues
3.2 Security & Compliance
- Detecting and preventing fraud, money laundering, and other illegal activities
- Verifying user age (confirming 21+)
- Preventing the creation of multiple accounts
- Enforcing responsible gaming policies
3.3 Communication
- Sending transaction notifications and confirmations
- Providing customer support
- Informing you about important policy changes
- Sending relevant promotional information, subject to your consent
4. Data Storage & Security
4.1 Security Measures
hi38 uses industry-standard security technology to keep your information safe. SSL encryption is active on our platform, protecting all information transmitted between you and our servers.
Our security framework includes:
- 256-bit SSL encryption technology
- Secure firewall and intrusion detection systems
- Regular security audits and vulnerability testing
- Encrypted storage of sensitive information
- Access controls — only authorized staff can access your information
4.2 Data Retention Period
hi38 retains your personal information only for as long as is necessary for service operations or required by applicable law. Even after an account is closed, certain information may be retained for a defined period for fraud prevention and legal compliance purposes.
4.3 Password & Account Security
You also have a role to play in keeping your account secure. Use a strong and unique password, never share your password with third parties, and immediately notify our support team if you notice any suspicious activity.
5. Data Sharing & Disclosure
hi38 never sells or rents your personal information to third parties for commercial purposes. However, information may be disclosed in the following limited circumstances:
5.1 Service Providers
Necessary information may be shared with selected third-party providers for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical support. These providers operate under strict confidentiality agreements and cannot use your information without our instruction.
5.2 Legal Obligations
hi38 may disclose relevant information if legally required to do so in response to a valid legal order, court directive, or government authority request. Where possible, we will attempt to notify you in advance in such cases.
5.3 Business Transfers
Your information may be transferred in the event of a business restructuring or merger involving hi38. In such circumstances, all users will be notified appropriately and the same standards of this privacy policy will be maintained.
6. Cookies & Tracking Technologies
Cookies and similar technologies are used on the hi38 website. Cookies are small data files stored in your browser that help improve the functionality of the platform.
6.1 Types of Cookies
- Essential Cookies: Required for login sessions, security tokens, and basic functionality. These cannot be disabled.
- Functional Cookies: Help remember your preferences, language settings, and previous session information.
- Analytics Cookies: Used to analyze user behavior and improve the platform.
- Marketing Cookies: For managing relevant advertisements and promotions — only with your consent.
6.2 Cookie Controls
You can control or delete cookies from your browser settings. However, disabling essential cookies may affect some functionality of the hi38 platform.
7. Your Rights & Controls
hi38 believes you have rights over your own information. We support the following rights:
7.1 Right to Access
You may request a copy of the information we hold about you from hi38 at any time. Identity verification may be required to process this request.
7.2 Right to Correction
If the information stored in your account is incorrect or incomplete, you may request a correction. Having accurate information on record ensures smooth service delivery and avoids delays in transactions.
7.3 Right to Deletion
In certain circumstances you may request that your personal information be deleted. However, some information may be required to be retained for legal and regulatory compliance purposes.
7.4 Right to Object to Processing
You may contact our support team at any time to object to marketing communications or certain types of data processing.
7.5 Right to Data Portability
Upon request, your information will be provided in a structured, commonly usable format.
To exercise any of the above rights, contact us by email at [email protected]. We will process your request as quickly as possible.
8. Protection of Minors' Information
hi38 is a 21+ platform. Collecting or processing information from minors is strictly prohibited. Age verification is mandatory during account registration.
If it becomes known that a minor has mistakenly created an account, hi38 will immediately close that account and delete all associated information. If you suspect an account belongs to a minor, please notify us at [email protected].
9. Policy Changes & Updates
hi38 reserves the right to change or update this privacy policy as needed. For significant changes, we will notify you in the following ways:
- A notice will be displayed on the platform
- A message will be sent to your registered email address
- The update date will be noted on this page
Continuing to use the hi38 platform after a revised policy is published will be considered as your acceptance of the new policy. If you do not agree with the changes, stop using your account and contact us.
10. Applicable Law & Jurisdiction
This privacy policy will be interpreted in accordance with applicable law. hi38 follows the highest international standards in protecting its users' information and applies best practices in data protection.
If any part of this policy is unclear or you have any questions, please contact us directly. Our 24/7 support team is always ready to assist you.
Privacy Contact
If you have any questions or concerns about this privacy policy, wish to make a data-related request, or want to file a complaint, please get in touch with us.
[email protected]
Available 24/7 — in Bengali and English
As soon as possible — usually within the same day
hi38 is committed to protecting your privacy. Keeping your information safe and secure is our top priority.